Information we collect on this site
Sothcare collects the information you submit through demo, callback, and contact forms so we can respond to your request and operate the service. That is typically your name, agency name, email address, phone number, and anything you type into a message field.
We also use Google Analytics 4 to understand which pages people read and which calls to action they use. This records page views, referring source, approximate location derived from IP address, and device type. It does not identify you by name.
Protected health information
For healthcare customers, protected health information is handled under a signed Business Associate Agreement and the security controls described on our Security & HIPAA page.
PHI does not pass through this marketing website. Please do not include client names, dates of birth, diagnoses, or any other protected health information in a demo request or contact form.
Sothcare mobile app
The Sothcare mobile app requests device location during shift clock-in/out for Electronic Visit Verification (EVV), as required by state home-care regulations, and camera access for uploading care documentation. This data is transmitted securely and is not sold or shared with third parties.
Mobile information & SMS privacy
Sothcare LLC values your privacy. Mobile information and opt-in consent collected for SMS communication will not be sold, rented, or shared with third parties, affiliates, or partners for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
How long we keep your data
We keep personal information only for as long as we need it for the purpose it was collected, and then we delete it or de-identify it. Our retention periods are:
Demo, callback and contact form submissions. Kept for 24 months from the date you submit the form so that we can respond to and follow up on your inquiry. If your agency becomes a Sothcare customer, this information becomes part of your customer account record and is kept for as long as your account is active. You can ask us to delete it sooner at any time.
SMS consent and messaging records. Your mobile number and opt-in consent are kept for as long as you remain opted in. When you opt out by replying STOP, we keep a record of your number and your opt-out for 24 months so that we honor your request and do not message you again.
Website analytics. Google Analytics 4 event data for this site is set to a 14-month retention period, after which Google deletes it automatically. Aggregated reports that do not identify any individual may be kept longer.
Sothcare mobile app account information. Your name, work email address, phone number and role are kept for as long as your account is active with your agency. When your account is deleted, we remove this information within 30 days, except where it must remain in audit logs that your agency is legally required to maintain.
EVV location, visit records and care documentation. Location is captured when a caregiver clocks in and out of a shift and is stored as part of that visit record for Electronic Visit Verification. Visit records, photos and care notes entered in the app form part of the agency's client record. They are retained for as long as the agency's Sothcare account is active and, after the agency ends its subscription, only for as long as the agency's Business Associate Agreement and applicable federal and state record-keeping laws require. When that period ends, the data is securely deleted. Agencies may export their records before deletion.
Backups. Information deleted from our live systems may remain in encrypted backups for a limited time until those backups are rotated, after which it is permanently erased.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing support@sothcare.com. If you have opted in to SMS you can reply STOP at any time to stop receiving messages.
Deleting your Sothcare app account. To delete your account and the personal information associated with it, email support@sothcare.com from the email address on your account with the subject line "Delete my account". We will verify the request, complete the deletion within 30 days, and confirm by email. Because visit records and care documentation belong to your agency's client record, those records are kept by the agency under the schedule described above even after your personal account is removed; contact your agency administrator with questions about them.
Agencies can close their Sothcare account, and request an export or deletion of their data, by contacting support@sothcare.com.
You can block analytics cookies in your browser settings, or use a browser extension that blocks Google Analytics, without affecting your ability to use this site.
Questions
Email support@sothcare.com and we will respond. Sothcare LLC is based in Minnesota.